Transcription
G’day guys, Ray Corcoran here.
Today we’re going to be doing a video about negative staff members and how to deal with them. It’s a bit of a touchy subject, but it’s something that needs to be addressed, so we’re going to talk about it in today’s video.
Okay. I was speaking to one of my business coaching clients the other day, and he was talking about one particular staff member that he has who’s a bit of a pain in the arse. Basically, they don’t work very hard, the generally bring down the morale; there’s a whole bunch of negative things that have been associated with this particular individual and they’ve tried to coach them, and tried to help them and make them feel more engaged. But they just don’t seem to be getting it or wanting to get involved.
So in this week’s video we’re going to be talking about that and maybe how to address it.
The short version is: I’d pretty much get rid of them. I guess there’s a point where you can try to coach them, and you can try to help them only so much. But at the end of the day, if they don’t want to be part of the company culture, and they don’t want to get involved and this job is not really a big deal to them, then there’s got to be a point when you just let them go.
I definitely believe in hiring slow but firing fast. If you’ve got these people that bring down the mood and start affecting the better worker; because the better workers end up picking up the slack for this worker. It creates kind of a toxic environment. This person becomes a bit of a toxic sort of person.
It’s something to think about; if there are any staff members that you have in your business; ask yourself what your business would be like if they didn’t come the next day. If you rocked up tomorrow and they didn’t come in, would you even care? Things like that. It could be a harsh question, but a lot of the times we might forget the kind of drain – these people are really draining day in – day out, always causing problems, the customers don’t really like them.
If you’ve got someone like that in your business, it’s best for them and best for you that you guys just parts ways, you know? You can coach them and try and help them; I wouldn’t suggest just cutting them straight away!
But if they’ve been like that for a few months, and you’ve tried to teach them and up-skill them, and you’ve tried to make them feel more appreciated in the workplace, and tried to maybe give them some more responsibility to make them feel a bit more involved and a bit more significant; if they’re still not getting the picture, not getting the message, It’s probably time to let them go. Sit them down, have a chat. Obviously look into the workplace laws, so don’t come and sue me later! But it’s got to come to a point in time where you’ve just got to say, ‘look’, you know. It’s probably better for them as well. If they really don’t like working at your business that much, there’s probably a business that’s better suited to them anyway. They’d be happier and you’ be happier having someone else that wants to be there.
So, keep that in mind. If you got any troublesome staff members, or any experiences, I’d love to hear about it in the comments. Good luck with hat tip, and hopefully you’ll weed out some of the less desirable people in your business (laughs).
Until next week, take care, and good luck.